A few years back we had a student who took guitar lessons with us for a few months. When I talked to his mom in the waiting room she always seemed happy and his teacher gave me great feedback. The boy himself always seemed happy. You can imagine my surprise when they called to quit lessons, seemingly out of the blue. The teacher had been teaching with us for years, to great success and everyone, parents, the other teachers and above all his students loved him.
So I accepted the withdrawal and after a few days thought, let me call his mom and try to find out what went wrong. It turned out for whatever reason, I think mainly the boys severe shyness and preference for a female teacher which I hadn't known about, that this one student and this particular teacher just weren't a great fit. The boys mom didn't know it would be ok for him to switch teachers, and I think they were worried about hurting the teachers feelings. So I offered them a free trial lesson with another teacher, one of the ladies that taught here, now knowing about his shyness and how great her personality would be for him. This is an excerpt of what she wrote when he went away to school, five years later.
"Jim, thank you from the bottom of our hearts for taking such an interest in our son. He has grown tremendously with you and your staff these many, many years. We love to hear him play. Your school has been a happy place for our family. The concerts he’s played in are lovely memories we’ve recorded and often watch together. Because of your school, he is continuing his love for music at his new school. Thank you to you and everyone else for being such a positive influence for him. We will continue to sing the praises of your program in our community."
Notes like that are truly one of the greatest things about owning a studio. Fun things happen here, and important things happen here too.